CustomerSupportDesk

CustomerSupportDesk is a unique solution for adding Customer-Support module in any android app. The growth of any business purely depends on customer satisfaction, but the sustainance of growth in long term simply depends on the quality of support offered to help customers overcome the issues they face. Customer-Support, which is often neglected and taken for granted can sometime take a huge toll and make the users step out of the product in no time. The motive behind building this library is to address this common issue faced by all app developers so that they don't lose their users and keep increasing the userbase by offering a user-friendly and quality Customer-Support service.

The good thing about this library is that it is fully built on firebase! Yes, you don't need any backend infrastructure to use this library. Right from filling the user details to raising a complaint/suggestion/feedback and resolving those tickets by the admin, everything happens on firebase.

The library also provides the solution for monitoring and resolving the tickets raised by users by providing a built in admin section! So, you need not even think of building an admin panel to monitor and maintain the tickets raised by the users. It can be seen on the go and in real time.

And the best part is, all the above said features comes in just ten lines of code!

Usage

The library has two sections,

1. Customer-Support section
2. Admin section

Using the admin section is optional and is upto the choice of the developer. But its recommended to use, as it comes handy on the go.

Customer-Support Section

Step 1:

Step 2:

      classpath 'com.google.gms:google-services:3.1.0'

Add the below code in module level gradle outside the dependencies{} block,

      apply plugin: 'com.google.gms.google-services'

Add the below code in module level gradle inside defaultConfig{} block,

      multiDexEnabled true

Add the below code in the project level gradle inside repositories block{},

      maven { url 'https://jitpack.io' }

Step 3:

Step 4:

      compile 'com.github.dev-prajwal21:CustomerSupportDesk:1.0'

Step 5:

Click on the rules tabs and replace the content with below code,

  {
    "rules": {
    ".read": "auth == null",
    ".write": "auth == null"
  }
}

Now, Select the firebase storage from the menu.

Click on the rules tabs and replace the content with below code,

  service firebase.storage {
    match /b/{bucket}/o {
      match /{allPaths=**} {
        allow read, write: if request.auth == null;
    }
  } 
}

Step 6:

Note:

Step 7:

Implement the UserRegistrationListener in the activity/fragment where the button(or any view) used to navigate to customer-support screen as shown below,

  public class MainActivity extends AppCompatActivity implements UserRegistrationListener {

    private SharedPreferenceHelper sharedPreferenceHelper;

    @Override
    protected void onCreate(Bundle savedInstanceState) {
      super.onCreate(savedInstanceState);
      setContentView(R.layout.activity_main);

      sharedPreferenceHelper = new SharedPreferenceHelper(this, Config.SP_ROOT_NAME);
    
    }

    @Override
    public void registrationStatus(boolean isUserRegistered) {
    
    }
    
  }

Step 8:

    if (isUserRegistered) {
        if (sharedPreferenceHelper.getBoolean(Config.SP_ADMIN_LOGIN, false)) {
            sharedPreferenceHelper.putBoolean(Config.SP_ADMIN_LOGIN, false);
        }
        startActivity(new Intent(this, CustomerDashboard.class));
    } else {
        startActivity(new Intent(this, ProfileFillUpActivity.class));
    }

Step 9:

  contactSupportBtn = (Button) findViewById(R.id.contactSupportBtn);
  contactSupportBtn.setOnClickListener(new View.OnClickListener() {
        @Override
        public void onClick(View v) {
        
        }
    });

Copy paste the below code inside the listener,

  UserRegistration userRegistration = new UserRegistration(MainActivity.this);
  userRegistration.setUserRegistrationListener(MainActivity.this);
  userRegistration.isUserRegistered("12345");

Replace "12345" by a uniqueID with which you identify your user. The ID should be unique for each user.

Thats it!! Now your app has a customer-support module integrated to it.
Click on the button and fill the user details to proceed to the dashboard and add complaints, suggestions, feedback.

Each time a complaint/suggestion/feedback is added, you can view the data in the firebase console.

Admin Section

To add admin facility to monitor and resolve the tickets raised, you can use the same login system your app uses and navigate to admin section.

Authentication of admin can be done via webservice or you can even simply hardcode the admin credentials within the app so that if the admin credentials are given it is navigated to admin dashboard.

As an example here I'm using a button to simply go to admin section. Modify this according to your need in the login screen so that a web-service or hardcoded values of admin credentials can be used to navigate to admin dashboard.

  adminBtn = (Button) findViewById(R.id.adminBtn);
  adminBtn.setOnClickListener(new View.OnClickListener() {
        @Override
        public void onClick(View v) {
            sharedPreferenceHelper.putBoolean(Config.SP_ADMIN_LOGIN, true);
            startActivity(new Intent(MainActivity.this, AdminDashboard.class));
        }
    });

Note:

  sharedPreferenceHelper.putBoolean(Config.SP_ADMIN_LOGIN, true);

Screenshots

Customer-Support Section:

Admin Section:

Note:
Please take a look at the sample app for more clarity on implementation.

Feel free to experiment on the project. Star the project if you liked my work and if it helped you.

Happy Coding :)

Thanks

License